FREQUENTLY ASKED QUESTIONS
What size should I order?
Head on over to our handy size chart page to find the best fit for you.
Do you accept product idea submissions?
Yes! If you have a killer design idea, we want to hear about it. Contact us to make your one immediately, we can custom any t-shirt for you!
I have questions about shipping. Help?
Everything you ever wanted to know and more about Nemoshirt’s shipping processes can be found on our detailed Shipping page.
Where do I get tracking info?
An email with tracking details will be sent to you the moment your product is shipped out! Besides, you can get the tracking number on Track your Order page.
What if my order is defective, wrong size, or incorrect product?
Send us an email with attaching photo(s) and we will send out a replacement within 72 business hours!
How do I apply a coupon code?
Enter your coupon code inside your shopping cart! The coupon code section lies between your listed items and checkout!
You can also enter your coupon code during checkout when entering your payment information! (Please note that you must hit apply the coupon before adding payment)
RETURNS & EXCHANGES
Can I return or exchange a shirt?
No, all products are made to order, returns and exchanges are not accepted! If your shirt doesn’t fit the way you’d like, or you want to send it back for any other reason, we offer that you can keep the order but we will make a new replacement for you in small charges! Check out our Shipping, Returns & Exchanges page for more information.
“Best customer service I’ve received in a long time. I got my return label and then my credit very quickly.”
-K.B., Palm Springs
Can I change or cancel my order once it has been processed?
Yes – but contact us quickly! If you need to change a detail on your order, or request a cancellation, please contact us ASAP so we can accommodate your request. Please note that changes cannot be made after 12-hours when you make the purchase. This will help us process your order more quickly!
What payment methods do you accept?
We accept payment by PayPal. You don’t have Paypal Account. Don’t worry, you can use Visa, MasterCard, Discover, and American Express Card on Paypal checkout page.
What does the “Nemo” in “Donashirt” stand for?
Did you ever watch “Finding Dona“, it’s an awesome cartoon film. Nemo brings smiles and happiness to every people. It’s what we wanna do!